Shipping Policy

Shipping Policy

Last Updated: March 18, 2025

Overview
This shipping policy outlines delivery timeframes, costs, and procedures for orders placed on Evayana. We aim to provide reliable and efficient shipping services across India.

Shipping Areas
We deliver to:
- All major cities in India
- Most small towns and rural areas
- Limited remote locations
- All valid Indian postal codes
- No international shipping currently

Delivery Timeframes
Standard Delivery:
- Metro cities: 2-4 business days
- Tier 2 cities: 3-5 business days
- Tier 3 cities: 4-7 business days
- Remote areas: 5-10 business days
- Business days exclude weekends and holidays

Shipping Costs
- Free shipping on all orders 

Order Processing
- Orders processed within 24 hours
- Cutoff time: 2 PM IST
- Weekend orders process next business day
- Payment verification required
- Order confirmation sent via email

Tracking Orders
You can track your order:
- Through your account dashboard
- Via SMS updates
- Through email notifications
- Using tracking number provided
- Through shipping partner's website

Shipping Partners
We work with:
- Professional courier services
- Registered postal service
- Local delivery partners
- Verified shipping agents
- Express delivery services

Order Changes
- Address changes before dispatch only
- Order cancellation before shipping only
- No route changes after dispatch
- No delivery date modifications
- Contact support for assistance

Delivery Attempts
- Three delivery attempts made
- Notification before each attempt
- Return to sender after failed attempts
- 7-day hold at local courier office
- Redelivery charges may apply

Special Conditions
- Bulk orders need advance notice
- Festival season may delay delivery
- Weather conditions may affect timing
- Strike/unrest may cause delays
- Peak season handling times vary

Lost or Damaged Packages
- Report within 48 hours
- Provide order details
- Investigation process initiated
- Resolution within 5-7 days
- Replacement/refund as applicable

Packaging
We ensure:
- Secure packaging materials
- Weather-resistant covering
- Proper labeling
- Fragile item protection
- Size-appropriate boxes

Contact for Shipping
For shipping queries:
Email: support@evayana.com

Additional Information
- Keep shipping address accurate
- Provide active phone number
- Check item availability
- Note estimated delivery time
- Save tracking information

Policy Updates
We may modify shipping terms as needed. Changes effective immediately upon posting.

Language
The English version of this shipping policy shall prevail in case of any discrepancy.